HELIX SOLUTIONLUBOA home
KO 한국어EN EnglishJA 日本語
Product & pilot inquiry

Privacy policy

In accordance with Article 30 of the Personal Information Protection Act of Korea, Helix Solution Co., Ltd. (the “Company”) establishes and discloses this privacy policy to protect personal information and to handle related concerns promptly. The Korean version prevails in case of discrepancy.

Article 1 (Purpose of processing)

  • The Company processes personal information only for the purposes below. If a purpose changes, the Company will take the required measures, such as obtaining separate consent under Article 18 of the Act.
  • Receiving, reviewing and responding to product, facility pilot and partnership inquiries
  • Keeping a record of consultations and informing you of the outcome

Article 2 (Items processed)

  • Required: organization, contact person, phone, email, inquiry type, message
  • Optional: product of interest, facility type, target users, expected number of users, preferred timing, partnership area, country
  • Generated automatically: time of submission, page language, referring page

Article 3 (Retention period)

  • Personal information is kept for 3 years after the inquiry is resolved and destroyed without delay once the period ends or the purpose is achieved.
  • Where other laws require retention, information is kept for the period those laws specify.

Article 4 (Destruction)

  • Personal information past its retention period or purpose is destroyed without delay.
  • Electronic files are deleted using methods that prevent recovery; printed records are shredded or incinerated.

Article 5 (Provision to third parties)

  • The Company does not provide personal information to third parties except with your consent or where permitted under Articles 17 and 18 of the Act.

Article 6 (Outsourcing and overseas transfer)

  • To receive, store and notify inquiries, the Company outsources processing as follows, with contractual safeguards required by law.
  • Processor: Google LLC (Google Workspace / Google Apps Script) · Task: receiving and storing inquiries and sending email notifications
  • Overseas transfer: to the United States; items in Article 2; transferred over the network when you submit an inquiry; retained as in Article 3
  • You may refuse the overseas transfer; in that case, please contact us by phone instead of the web form.

Article 7 (Your rights and how to exercise them)

  • You may at any time request access to, correction, deletion or suspension of processing of your personal information.
  • Requests can be made in writing or by email, and the Company will act without delay. You may also act through a legal representative or an authorised agent.

Article 8 (Security measures)

  • The Company takes the following measures to protect personal information.
  • Administrative: minimizing staff with access · Technical: access control, encrypted transmission (HTTPS) · Physical: access control for storage locations

Article 9 (Cookies)

  • The Company uses Google Analytics (Google LLC) to analyse visits, and cookies may be stored on your device in the process.
  • The information collected is statistical and does not directly identify you, such as pages visited, time spent, device and browser type, and approximate location. It is used only to improve the service.
  • You can refuse or delete cookies in your browser settings, or install the Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout). Refusing cookies does not limit your use of this website.

Article 10 (Children under 14)

  • The Company does not collect personal information from children under 14.

Article 11 (Privacy officer)

  • The Company has designated the following privacy officer to oversee personal information processing and handle complaints and remedies.
  • Privacy officer: Sunjo Kim, CEO
  • Contact: 032-822-9966 · [email protected] · [email protected]

Article 12 (Remedies)

  • You may apply to the following bodies for dispute resolution or advice regarding infringement of personal information.
  • Personal Information Dispute Mediation Committee 1833-6972 (www.kopico.go.kr) · Privacy Infringement Report Center 118 (privacy.kisa.or.kr) · Supreme Prosecutors' Office 1301 (www.spo.go.kr) · Korean National Police Agency 182 (ecrm.police.go.kr)

Article 13 (Changes to this policy)

  • This policy applies from the date the website is published. Any changes will be announced on the website at least 7 days before they take effect.